Introduction
Studio Mercantile® takes your privacy seriously. We are committed to protecting your personal information and your right to privacy. This policy explains how we may collect, use, and share information from you through the Studio Mercantile® website and online store at studiomercantile.shop (the “Site”). It also summarizes your choices and rights regarding the information we maintain about you. By visiting the Site or making a purchase from us, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect personal information from you in several different ways on our Site.
Information You Provide Directly
We ask for certain information when you create an account, place an order, contact us with questions, request information, or otherwise communicate with us. This may include your name, email address, phone number, billing and shipping addresses, payment card information, and any other information you choose to provide.
Automatic Information Collection
We may automatically log information about you and your computer or mobile device when you access our Site. For example, we may log your computer or mobile device operating system name and version, manufacturer and model, browser type, browser language, screen resolution, the website you visited before browsing to our Site, pages you viewed, how long you spent on a page, access times and information about your use of and actions on our Site. We collect this information about you using cookies.
Cookies
Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. Most web browsers are set to accept cookies by default. You can remove or reject cookies, but rejecting cookies may affect your ability to use certain features and functions on our Site.
We use cookies to compile aggregate data about site traffic and site interactions. This allows us to offer better experiences and tools in the future. We may contract with third-party service providers who assign cookies to conduct analytics services on our behalf. These service providers are prohibited from using information collected on our Site for their own purposes.
You can control the use of cookies within your internet browser. Consult your browser’s support section for how you can manage and delete cookies. Note if you choose to remove or reject cookies, some areas and features of our Site may not work properly because we may not be able to recognize and associate you with your account(s).
Log Files
As is true with most websites, our servers automatically log information about all Site visits such as your IP address, browser type, operating system, referring URLs, access dates/times, and other anonymous Site traffic data. We analyze these logs to improve our service, Site performance, and user experience. Log files are not associated with any identifiable user information.
Social Media Features
Our Site includes social media features such as Facebook and Twitter buttons. These features may collect information about your IP address and which page you are visiting on our Site, and they may set a cookie to make sure the feature functions properly. Social media features are either hosted by a third party or hosted directly on our Site. We also maintain presences on social media platforms including Facebook, Twitter, Instagram, and others. Any information, communications, or materials you submit to us via a social media platform is done at your own risk without any expectation of privacy.
Links to Other Websites
We may provide links to other websites for your convenience and information. These websites may operate independently from us. Linked websites may have their own privacy notices or policies, which we strongly suggest you review if you visit any linked websites. We are not responsible for the content or privacy practices of any linked websites that we may provide links to.
Sweepstakes/Contests
For any sweepstakes, contests, or similar promotions that we may offer on our Site, we generally ask participants for contact information such as name, email address, and phone number. We use this information to administer the promotions, notify winners, and market our products to contest entrants. Please read the official rules of each sweepstakes and contest for specific details on how we may use the personal information you submit. We may offer promotion partners special discounts or offers for products and services as part of a promotion. If you choose to accept such an offer, we may share your name and contact information with the promotion partner.
Surveys
From time to time, we may contact Site visitors to participate in online surveys regarding their experiences, preferences, and interests. We use survey information to improve the shopping experience and enhance the products, services, content, and promotions we offer. Participation is voluntary. All responses are aggregated and anonymous, except where survey respondents provide their contact information for follow up purposes.
Mobile Devices
We may collect information from your mobile device such as unique identifying information broadcast from your device when visiting our Site or when making purchases online. We may use this information to provide you with personalized location-based services and content. Most mobile devices allow you to disable location services altogether. If you have questions about how to disable your device’s location services, we recommend you contact your mobile service carrier or your device manufacturer.
How We Use the Information We Collect
We use the information we collect from and about you for a variety of purposes, including:
- Provide products, services, support, and information requested by you
- Process, fulfill, and follow up on orders and purchases
- Respond to your emails, submissions, questions, comments, requests, and complaints
- Provide you with product recommendations and special offers that we think may interest you
- Administer contests, sweepstakes, promotions, and surveys
- Improve the content, functionality, and usability of our Site
- Maintain and administer your customer account, process payments, and fulfill orders
- Establish and manage your credentials for online access to account information
- Communicate with you about our brand, products, services, and promotions
- Compare information for accuracy and verify it with third parties
- Perform analytics and customize advertisements and content to your preferences
- Notify you about updates to our Site or policies
- Protect against and prevent fraud, unauthorized transactions, claims, and other liabilities
We also use non-identifiable information gathered from Site visitors in aggregated form to get a better understanding of our audience demographics and behaviors. This analysis helps us better design and implement new features, promotions, products, and services.
How We Share the Information We Collect
We may share the personal information we collect about you as described in this policy or as disclosed at the time you provide your personal information. We do not sell your personal information.
Service Providers
We may share your personal information with third party companies and individuals that provide services on our behalf to support our operations (order fulfillment, payment processing, marketing, analytics, fraud prevention, etc.). These third parties are restricted from using your personal information in any way other than to provide services for us.
Legal Disclosures
We may disclose information about Site visitors when required to do so by law or by a court order or legal process, or if we reasonably believe disclosure is necessary to prevent fraud, defend our rights, property or operations, or protect the safety of others.
We may disclose or transfer information collected through the Site in connection with the sale or merger of our business, change in corporate control, bankruptcy proceeding, or sale of our assets. You will have the opportunity to opt out of any such transfer if the new entity’s planned processing of your information differs materially from that set forth in this Privacy Policy.
Links to Third Party Sites
Our Site may contain links to other websites. This policy only applies to information collected on our Site. We are not responsible for the privacy practices of other websites. We recommend you read the privacy statements of each website that collects your personal information.
With Your Consent
We may share specific information about you with third parties when you consent to us sharing the information for that purpose. For example, if you win a contest, we may publish your name on a winners list publicly or in the media only if you consent.
Your Choices and Rights
We want you to be in control of how your personal information is used by us. You can contact us at any time to limit the sharing and use of your personal information as described below.
Accessing, Correcting, Updating Your Information
You may access and maintain the accuracy of many pieces of your personal information through your online account portal if you have created a user account on our Site. If your information changes or you believe that the personal information we have about you is inaccurate, we want to make it right. Please contact us at the email or postal address listed below to request access to, correct or delete any personal information we have about you. We will make reasonable efforts to comply with your requests, if required by applicable laws. If you request to delete your personal information, we may have to keep some information for recordkeeping if required by law. There may also be residual information that will remain in our databases and other records, which will not be removed. We will retain your information for as long as your account is active or for as long as we deem necessary to provide services, comply with applicable laws, resolve disputes and enforce agreements.
Withdrawing Your Consent
You may unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link located on the bottom of all marketing emails or by contacting us and requesting to be unsubscribed. After you unsubscribe, we will no longer send you promotional emails, however we may continue to send you service related updates and notices. You may continue to receive marketing messages for a short period while your request is processed.
Complaints
If you have a complaint about how we handle your personal information, we encourage you to contact us directly. You also have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.
Data Retention
We retain your personal information for as long as necessary to provide services you have requested, or as described in this policy, or to comply with applicable laws, resolve disputes, and enforce our policies. We will then either delete or anonymize your data so that it cannot be associated with you. Please note that we may retain anonymized information about Site visitors indefinitely, but we cannot identify you personally from such anonymized data.
Children’s Privacy
Our Site is a general audience site not directed to children under the age of 13 years old. We do not knowingly collect personal information, including account information, directly from children under the age of 13 through the Site. If you believe your child may have provided us with personal information, you can contact us at the address below and we will delete the information.
Security of Your Personal Information
We take reasonable administrative, technical, and physical security measures to protect your personal information from loss, destruction, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no method of transmitting or storing information online can be guaranteed 100% secure. We cannot guarantee the absolute security of your personal information.
International Users
Our Site and services are hosted in the United States. If you reside outside the United States and choose to use our Site or provide any personal information to us, please note that we may transfer that information to our servers and service providers in the United States in accordance with applicable laws. By using our Site and services, or by providing any personal information for any purposes to us, you consent to the transfer, processing, usage, and storage of your information in the United States in accordance with this policy and US laws.
Changes to Our Privacy Policy
We reserve the right to amend this policy at any time. If we make a material change, we will notify you by email or by posting a notice on our Site prior to the change taking effect. Your continued use of our Site indicates your consent and acceptance of the updated privacy policy.
Contact Us
If you have any questions about our privacy practices or this policy, please feel free to contact our data protection officer at [email protected].
This privacy policy was last updated on January 1, 2023.
